With the current expansion of diesel cars worldwide, garages with the expertise, knowledge and support to service these vehicles are well placed to watch their business go from strength to strength. Delphi’s Service Centre program provides independent garages with this support, partnering them with a local diesel repair specialist, as well as the backing of a leading OE automotive manufacturer. Garages joining the network can access Delphi’s OE parts offering, OE-based training, technical support and equipment and can choose among four modules: diesel, as well as air conditioning, petrol engine management and braking, steering and suspension.
Frank Shaikly & Son based in Colchester, UK is just one example of the success of this programme. Shaikly has been in business for over 30 years; however, it was not until their appointment as a Delphi Service Centre – Diesel garage, and subsequent partnership with Colchester Fuel Injection (CFI), an authorised diesel repair workshop, that they were able to work with modern diesel powered cars. Before joining the Europewide network, they had to outsource all diesel engine work that came into their garage, as they did not have the relevant knowledge and tooling.
Through their partnership with CFI, they now have access to a range of diagnostic equipment and tools, OE parts, in depth knowledge, and critically, support from a professional diesel repair specialist.
In speaking of his decision to partner with Delphi and CFI, Michael Shaikly, managing director, said “Without the link we wouldn’t be able to do what we do…we as a company were struggling with diesel. If we had a diesel problem come in, we were out. In becoming a Delphi Service Centre garage we had the opportunity to purchase well-priced diagnostic tools and the door was opened to helpful technical support and information. Diesel is a really profitable area and Delphi Service Centre has allowed us to tap into this opportunity. It adds real kudos to our business.”
And as their technical partner, the benefits are clear for CFI too. “By developing a local Delphi Service Centre network, we are able to offer professional, reliable diesel car servicing, maintenance and repair across the region,” comments Paul Goldsmith, general manager. “These garages have all been trained by Delphi, and we have supplied them with the relevant tools and equipment, so we are confident that diagnostic interrogation can be performed successfully at a local level. The result; we are now able to concentrate on our core business – the repair of fuel injection equipment. But the real bonus is that this repair work is also increasing. As their technical partner, the garage refers their repair work to us. A real win-win for both companies.”
DSC membership offers benefits such as...
• Association with a leading supplier of original equipment car parts
• Access to OE parts and professionally repaired Common Rail units
• Specialist diagnostic equipment and tooling to service today’s advanced vehicles
• Technical hotline for system diagnosis help and guidance
• Web based database of workshop manuals and technical bulletins
• In-depth training on the very latest automotive systems
• Regular communications on new vehicle technologies and diagnostic equipment
• National promotion through a website and network locator: delphi.com/am
